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MINERAL Magnesium Products South Africa - Returns Policy

This Returns Policy only applies in respect of online product purchases from MINERAL Magnesium Products (Pty) Ltd. This Returns Policy does NOT apply in respect of any purchases made from any third party.

Returning unwanted products:

You have seven (7) calendar days starting the day you, or a third party indicated by you, receive the product to cancel your contract, unless the product does not have cancellation rights. Please return the product as soon as possible following the cancellation of your contract. The product must be sent to us within 7 calendar days from your notice to us of your cancellation. You are responsible for the return shipping costs of the product when you cancel your contract.

Unwanted products must be returned unused and in good condition. You must take care to ensure that the product is properly packaged so that it will not be damaged while in transit. If the product is found to be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

Defective, faulty or non-conforming products:

We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our customer service as soon as you become aware of any problems.

If you return a defective, faulty or non-conforming product to us, the product will be inspected at our warehouse. If a defect or fault is found or the product does not match your order, we will be happy to provide a full refund, in accordance with applicable law. Products that have been misused or changed may not be eligible for returns.

If you are eligible for a refund, such refund will be processed within 30 calendar days of our receipt of the product (or, if applicable, the date you provide us proof of shipment of the product to us).

How to return a product using our Online Returns Centre:

You must call our Customer Care line – 0861 111 792 | 012 361 3018– for instructions on how to return a product to us. Except in the case of a defective, faulty or non-conforming product, returns not complying with these requirements may be rejected.

Pack up your returned product, ideally in the original packaging; be sure to enclose all parts and instructions; please enclose your original delivery note (this will make processing your refund easier).

We will send you a confirmation email (on email address provided by you) within 48 hours of our receipt of the returned product(s).

Any item which was not purchased from MINERAL Magnesium Products (Pty) Ltd but returned to us cannot be re-sent to you. MINERAL Magnesium Products (Pty) Ltd will not be liable for storage, returning, disposing of or otherwise taking any responsibility over any such item.

If you fail to comply with the provisions of this Returns Policy, we reserve the right to refuse returns or to charge you our fees and expenses.

 

 

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COPYRIGHT NOTICE

Copyright © 2015 MINERAL Magnesium Products (Pty)Ltd

Ownership of copyright

The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by MINERAL Magnesium Products (Pty)Ltd and its licensors.

Copyright license

MINERAL Magnesium Products (Pty)Ltd grants to you a worldwide non-exclusive royalty-free revocable license to:

  • view this website and the material on this website on a computer or mobile device via a web browser;
  • copy and store this website and the material on this website in your web browser cache memory; and
  • print pages from this website for your own personal and non-commercial use.

MINERAL Magnesium Products (Pty)Ltd does not grant you any other rights in relation to this website or the material on this website.   In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without MINERAL Magnesium Products (Pty)Ltd prior written permission. 

Data mining

The automated and/or systematic collection of data from this website is prohibited.

Permissions

You may request permission to use the copyright materials on this website by writing to This email address is being protected from spambots. You need JavaScript enabled to view it. or PO Box 1221, Silverton, 0184, South Africa.

Enforcement of copyright

MINERAL Magnesium Products (Pty)Ltd takes the protection of its copyright very seriously.

If MINERAL Magnesium Products (Pty)Ltd discovers that you have used its copyright materials in contravention of the license above, MINERAL Magnesium Products (Pty)Ltd may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials.  You could also be ordered to pay legal costs.

If you become aware of any use of MINERAL Magnesium Products (Pty)Ltd copyright materials that contravenes or may contravene the license above, please report this by email to marcelle@mineralmagnesium.co.za or by post to PO Box 1221, Silverton, 0184, South Africa.

Infringing material

If you become aware of any material on the website that you believe infringes your or any other person's copyright, please report this by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to PO Box 1221, Silverton, 0184, South Africa.

 

PRIVACY STATEMENT

 

Your privacy is important to MINERAL Magnesium Products (Pty)Ltd.  This privacy statement provides information about the personal information that MINERAL Magnesium Products (Pty)Ltd collects, and the ways in which MINERAL Magnesium Products (Pty)Ltd uses that personal information.

Personal information collection

MINERAL Magnesium Products (Pty)Ltd may collect and use the following kinds of personal information:

  • information about your use of this website
  • information that you provide using for the purpose of registering with the website (including name, email and other contact details);
  • information about transactions carried out over this website
  • information that you provide for the purpose of subscribing to the website services; and
  • any other information that you send to MINERAL Magnesium Products (Pty)Ltd.

Using personal information

MINERAL Magnesium Products (Pty)Ltd may use your personal information to:

  • administer this website;
  • personalize the website to accommodate you;
  • enable your access to the website services and the use thereof;
  • publish information about you or your business on the website;
  • send to you products that you purchase;
  • supply to you services that you purchase or require from this website;
  • send to you statements and invoices for any purchases or orders placed by you on this website;
  • collect payments from you; and
  • send you marketing communications.

Where MINERAL Magnesium Products (Pty)Ltd discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, MINERAL Magnesium Products (Pty)Ltd may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data

MINERAL Magnesium Products (Pty)Ltd will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

MINERAL Magnesium Products (Pty)Ltd will store all the personal information you provide on its secure servers.

Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Cross-border data transfers

Information that MINERAL Magnesium Products (Pty)Ltd collects may be stored and processed in and transferred between any of the countries in which MINERAL Magnesium Products (Pty)Ltd operates to enable the use of the information in accordance with this privacy policy.

In addition, personal information that you submit for publication on the website will be published on the Internet and may be available around the world.

You agree to such cross-border transfers of personal information.

Updating this statement

MINERAL Magnesium Products (Pty)Ltd may update this privacy policy by posting a new version on this website.

You should check this page occasionally to ensure you are familiar with any changes.

Other websites

This website contains links to other websites. 

MINERAL Magnesium Products (Pty)Ltd is not responsible for the privacy policies or practices of any third party.

Contact Platinum Lifestyle CC

If you have any questions about this privacy policy or treatment of your personal information, please write:

  • by email to This email address is being protected from spambots. You need JavaScript enabled to view it.; or
  • by post to PO Box 1221, Silverton, 0184, South Africa

WEBSITE TERMS AND CONDITIONS

Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 years of age to use this website.  By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

This website uses cookies.  By using this website and agreeing to these terms and conditions, you consent to our (MINERAL Magnesium Products (Pty)Ltd use of cookies in accordance with the terms of MINERAL Magnesium Products (Pty)Ltd privacy policy.

License to use website

Unless otherwise stated, MINERAL Magnesium Products (Pty)Ltd and/or its licensors own the intellectual property rights in the website and material on the website.  Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or any content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without MINERAL Magnesium Products (Pty)Ltd express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without MINERAL Magnesium Products (Pty)Ltd express written consent

Restricted access

Access to certain areas of this website is restricted.  MINERAL Magnesium Products (Pty)Ltd reserves the right to restrict access to other areas of this website, or indeed this entire website, at MINERAL Magnesium Products (Pty)Ltd discretion.

If MINERAL Magnesium Products (Pty)Ltd provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

MIENRAL Magnesium Products (Pty)Ltd may disable your user ID and password in MINERAL Magnesium Products (Pty)Ltd sole discretion without notice or explanation.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to MINERAL Magnesium Products (Pty)Ltd a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to MINERAL Magnesium Products (Pty)Ltd the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or MIENRAL Magnesium Products (Pty)Ltd or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

MINERAL Magnesium Products (Pty)Ltd reserves the right to edit or remove any material submitted to this website, or stored on MINERAL Magnesium Products (Pty)Ltd servers, or hosted or published upon this website.

Notwithstanding MINERAL Magnesium Products (Pty)Ltd rights under these terms and conditions in relation to user content, MINERAL Magnesium Products (Pty)Ltd does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. MINERAL Magnesium Products (Pty)Ltd makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, MINERAL Magnesium Products (Pty)Ltd does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any matter you should consult an appropriate professional.

Limitations of liability

MINERAL Magnesium Products (Pty)Ltd will not be liable to you (whether under the law of contact, the law of sorts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if MINERAL Magnesium Products (Pty)Ltd has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit MINERAL Magnesium Products (Pty)Ltd liability in respect of any:

  • death or personal injury caused by MINERAL Magnesium Products (Pty)Ltd negligence;
  • fraud or fraudulent misrepresentation on the part of MINERAL Magnesium Products (Pty)Ltd; or
  • matter which it would be illegal or unlawful for MINERAL Magnesium Products (Pty)Ltd to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, MINERAL Magnesium Products (Pty)Ltd has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against MINERAL Magnesium Products (Pty)Ltd officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect MINERAL Magnesium Products (Pty)Ltd officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as MINERAL Magnesium Products (Pty)Ltd.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify MINERAL Magnesium Products (Pty)Ltd and undertake to keep MINERAL Magnesium Products (Pty)Ltd indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by MINERAL Magnesium Products (Pty)Ltd to a third party in settlement of a claim or dispute on the advice of MINERAL Magnesium Products (Pty)Ltd legal advisers) incurred or suffered by MINERAL Magnesium Products (Pty)Ltd arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to MINERAL Magnesium Products (Pty)Ltd other rights under these terms and conditions, if you breach these terms and conditions in any way, MINERAL Magnesium Products (Pty)Ltd may take such action as MINERAL Magnesium Products (Pty)Ltd deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

MINERAL Magnesium Products (Pty)Ltd may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.  Please check this page regularly to ensure you are familiar with the current version.

Assignment

MINERAL Magnesium Products (Pty)Ltd may transfer, sub-contract or otherwise deal with MINERAL Magnesium Products (Pty)Ltd rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions , together with the Privacy Statement and Copyright Notice,]constitute the entire agreement between you and MINERAL Magnesium Products (Pty)Ltd in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

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Access to Information Act

That Magnesium Products (Pty)Ltd
2004/015260/223

 

SECTION 51 MANUAL
PROMOTION OF ACCESS TO INFORMATION ACT

CONTENTS

A. Introduction

B. Particulars in terms of section 51 of the Promotion of Access to Information Act

  1. Contact details
  2. The section 10 Guide on how to use the Act
  3. Records available in terms of any other legislation
  4. Access to the records held by the private body in question
    • Information readily available, if applicable
    • Records that may be requested
    • The request procedures
  5. Other information as may be prescribed
  6. Availability of the manual

A. INTRODUCTION

Main Business

That Magnesium Products (Pty)Ltd t/a Miracle Magnesium, Body Detox en THAT Magnesium manufactures/provides magnesium supplements to the Supplement Industry.

B. PARTICULARS IN TERMS OF THE SECTION 51 MANUAL

1. Contact details

Head of the body:

Marcelle Du Plessis

Postal address:

PO Box 1221

Silverton

0184

South Africa

Street Address:

Lynburn Ave. 20

Lynnwood Manor

0081

Telephone number: +27 12 653 1120

Fax number: 012 653 0208
Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. The section 10 Guide on how to use the Act

The Guide will, according to the South African Human Rights Commission (SAHRC), be available for inspection at the offices of the SAHRC. Please direct any queries to:

The South African Human Rights Commission:

PAIA Unit
The Research and Documentation Department
Postal address: Private Bag 2700
Houghton
2041

Telephone: +27 11 484-8300
Fax: +27 11 484-7146
Website: www.sahrc.org.za
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

3. Records available in terms of any other legislation

  1. Basic Conditions of Employment Act No 75 of 1997
  2. Closed Corporations Act No 69 of 1984
  3. Employment Equity Act No 55 of 1998
  4. Labour Relations Act No 66 of 1995
  5. Regional Services Council Act No 109 of 1985
  6. Skills Development Levies Act No 9 of 1999
  7. Skills Development Act No 97 of 1998
  8. Unemployment Contributions Act No 4 of 2002
  9. Unemployment Insurance Act No 63 of 2001
  10. Value Added Tax Act No 89 of 1991

4. Access to the records held by That Magnesium Products (Pty)Ltd

i. Information readily available

ii. Records that may be requested:

  1. Closed Corporations - Annual Financial Statements
  2. Closed Corporations - Founding Statement as well as any amendments thereto
  3. Human resources - Employment Contracts
  4. Human resources - Full Employee records
  5. Human resources - Employee remuneration, attendance, arbitration awards
  6. Human resources - Code of Conduct
  7. Operations - Restraint Agreements

Other:

  1. Other - Fixed property, title deeds, mortgages, leases etc
  2. Other - Information Technology - Audits, Disaster recovery, Hardware, Software, Network, etc.

iii. The request procedures:

Form of request:

  1. The requester must use the prescribed form to make the request for access to a record. This must be made to the head of the private body. This request must be made to the address, fax number or electronic mail address of the body concerned.
  2. The requester must provide sufficient detail on the request form to enable the head of the private body to identify the record and the requester. The requester should also indicate which form of access is required. The requester should also indicate if any other manner is to be used to inform the requester and state the necessary particulars to be so informed.
  3. The requester must identify the right that is sought to be exercised or to be protected and provide an explanation of why the requested record is required for the exercise or protection of that right.
  4. If a request is made on behalf of another person, the requester must then submit proof of the capacity in which the requester is making the request to the satisfaction of the head of the private body.

Fees:

A requester who seeks access to a record containing personal information about that requester is not required to pay the request fee. Every other requester, who is not a personal requester, must pay the required request fee:

  1. The head of the private body must notify the requester (other than a personal requester) by notice, requiring the requester to pay the prescribed fee (if any) before further processing the request.
  2. The fee that the requester must pay to a private body is R50. The requester may lodge an application to the court against the tender or payment of the request fee.
  3. After the head of the private body has made a decision on the request, the requester must be notified in the required form.
  4. If the request is granted then a further access fee must be paid for the search, reproduction, preparation and for any time that has exceeded the prescribed hours to search and prepare the record for disclosure.

5. Other information as may be prescribed

The Minister of Justice and Constitutional Development has not made any regulations in this regard.

6. Availability of the manual

The manual is also available for inspection during office hours at the offices of Marcelle Du Plessis free of charge. Copies are available from the SAHRC and on our website www.thatmagnesium.com.